Last Updated: December 1, 2025
(Information pursuant to the Travel Agency Act and the Specified Commercial Transactions Act)
| Item | Details |
| Company Name | no border Inc. |
| Representative | Kohei Sato, CEO |
| Head Office Address | 2-1-3 Shinjuku, Shinjuku-ku, Tokyo, Japan |
| Contact Information | Email: info@no-bdr.co.jp We will disclose our telephone number without delay upon request. Please contact us via email if you require this information. |
| Travel Agency Registration | Registered with the Tokyo Metropolitan Governor, Travel Agency No. 3-8513 |
| Certified Travel Supervisor | Reina Sugano |
| Selling Price | Prices will be quoted individually based on the custom-made itinerary and services requested. Please refer to the final quotation provided before booking. |
| Handling Fees (Travel Service Fees) | 1. Planning & Arrangement: Included in the Tour Price. 2. Changes after Booking: 11,000 JPY per request. 3. Re-issuing Documents: 5,500 JPY per instance. 4. Cancellation Procedures: No separate handling fee (cancellation penalties apply). |
| Additional Fees | 1. Bank Transfer Fees: Borne by the customer. 2. On-site Expenses: Personal expenses (e.g., beverages, laundry, shopping) not explicitly included in the itinerary. 3. Transaction Fees: Currency conversion fees charged by your credit card issuer. |
| Payment Methods | Credit Card (Visa, Mastercard, Amex via secure payment link) or International Bank Transfer. |
| Payment Period | Payment must be made by the date specified in the invoice. Generally, full payment is required 21 days prior to the travel start date. For bookings made within 21 days of travel, immediate payment is required upon booking. |
| Cancellation Policy | Cancellations are subject to the penalties outlined in the “Travel Terms & Conditions” section below. |
| Cooling-off Period | The Cooling-off System (unconditional cancellation within 8 days) under the Specified Commercial Transactions Act does NOT apply to travel contracts concluded via the internet. |
These Website Terms of Use apply to your access to and use of the website “ICHIGO ICHIE – Your Singular Japan” (hereinafter referred to as the “Site”), operated by no border Inc. By accessing or using the Site, you agree to be bound by these Terms.
All content, features, and functionality on the Site—including but not limited to text, graphics, logos, images, audio clips, video clips, and software—are the property of no border Inc. or its content suppliers and are protected by Japanese and international copyright laws. You may not reproduce, distribute, modify, create derivative works of, or publicly display any of the content without our prior written permission.
The information provided on the Site, including model itineraries and travel information, is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the Site. Any reliance you place on such information is strictly at your own risk.
In no event shall no border Inc. be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Site or inability to use the Site.
The Site may contain links to third-party websites that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party websites.
These Website Terms shall be governed by and construed in accordance with the laws of Japan.
Our travel contracts are based on the “Standard General Terms and Conditions for Travel Agency Business” (Order-Made Organized Tour Contract part) prescribed by the laws of Japan. Matters not provided for in these Terms shall be governed by said laws and general practices.
The contract is concluded when we accept your application and receive the application fee or full payment as specified in our correspondence. Full payment of the Tour Price must be made by the deadline specified by us, generally no later than 21 days prior to the tour start date.
If you cancel the travel contract for your personal reasons, the following cancellation fees will apply. The date of cancellation is based on Japan Standard Time (JST) when we receive your written notice.
| Timing of Cancellation | Cancellation Fee (Per Person) |
| 21 days or more prior to the tour start date | Free (Full Refund*) |
| 20 to 8 days prior to the tour start date | 20% of the Tour Price |
| 7 to 2 days prior to the tour start date | 30% of the Tour Price |
| 1 day prior to the tour start date | 40% of the Tour Price |
| On the tour start date (before start time) | 50% of the Tour Price |
| After the tour starts or No-show | 100% of the Tour Price |
*Note: Any transaction fees (e.g., credit card processing fees, bank transfer fees) incurred during the refund process shall be borne by the client.
5. Changes to Itinerary
We are liable for damages caused by our intentional misconduct or negligence. We are NOT liable for damages arising from natural disasters, adverse weather conditions, changes in schedules by transportation/accommodation facilities, theft, illness, injury, or the client’s negligence.
We strongly recommend that you purchase comprehensive travel insurance in your home country that covers medical expenses, trip cancellations, and personal liability before departing for Japan.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court in the first instance.
no border Inc. is committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. This policy is drafted in compliance with the Act on the Protection of Personal Information (APPI) of Japan and the General Data Protection Regulation (GDPR).
We collect personal data necessary to arrange your travel, including:
We use your personal data for the following purposes:
If you are from the EEA, we process your data based on:
To execute your custom-made travel itinerary, we must share your data with third-party service providers in Japan. You acknowledge and agree that we may share your information with:
We only provide the minimum amount of information necessary for these providers to perform their services.
Your information will be transferred to, stored, and processed in Japan. Japan has received an adequacy decision from the European Commission, recognizing that Japan provides an adequate level of data protection comparable to the EU.
We implement appropriate security measures to protect your personal data. We will retain your personal data only for as long as is necessary for the purposes set out in this policy or to comply with legal obligations.
Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of the website.
Depending on your location, you may have the right to access, update, or delete your information, restrict processing, or withdraw consent. To exercise these rights, please contact us.
If you have any questions about this Privacy Policy, please contact us:
no border Inc.
Email: info@no-bdr.co.jp